Required Behaviors for this Course
If you are new to online learning, you may find this style of learning invigorating but most assuredly, different from the traditional classroom courses. You can set your own pace within the guidelines of the course. You will learn by participating actively. You alone are responsible for your own learning; that means you must have the drive and discipline to see the course through as letters of successful completion are not given unless the coursework is completed.
Confidentiality must be respected regarding the discussion of cases or any other educational or learning matters. Learners must abide by the professional ethics of their professional association or licensing board.
Time Required to Complete the Course
You are encouraged to take this course at your own pace, however, you are expected to complete the course within the guidelines set forth by the NATI.
The North American Training Institute reserves the right to place a time limit on finishing the course. Please review the time requirements listed in the course description found at nati.org/oll/courses.aspx and clicking on the course for which you are registered.
Once the time allowed has passed, it will be necessary for you to submit a letter requesting additional time to complete the course which clearly states the reasons an extention should be given. The extension request must be accompanied by a $50 administrative fee. NATI has included this time requirement as a motivating factor for completing this course as well as a matter of policy clarification.
Privacy Policies
The policy of the North American Training Institute is to respect the privacy
of all course participants. This privacy statement is intended to inform
you of the ways in which we protect information you provide to us.
All personal information supplied to the NATI for
communication purposes will remain confidential.
The content of all written work you submit to NATI is private and will not be shared outside
the scope of grading without your permission.
Your assignments, scores on quizzes, and other submitted
materials are confidential. They will not be released without your written
permission.
Withdrawal from Course
You can withdraw from the course at any time. If you withdraw before accessing any course materials, you will receive a 100% refund minus a $50 administrative fee. Once you start the course, no refunds will be made. Please send a letter with your name, address, email, and a request for a refund to the NATI. A refund will only be given to the person/organization/university who paid for the course.
Course Cancellation
NATI reserves the right to cancel any class at any time. If NATI cancels a class, you will receive a full refund.
We also reserve the right to cancel the enrollment of any learner for violation of course policies. An example of cancellation of enrollment could be a violation of ethics, confidentiality, or other course policies. If we cancel an enrollment, the student will receive a refund for the portion of the course not taken.
The North American Training Institute student complaint procedure is available to all students who wish to have a concern resolved about a process of the courses not covered by existing policies.
The objective of the North American Training Institute complaint policy and procedures is to resolve concerns as quickly and efficiently as possible.
If the complainant is not satisfied with the resolution, an appeal may be made to the NATI Board of Directors utilizing a student complaint form [download here]. The appeal must reasonably establish that:
• the evidence was not substantial enough to justify the decision.
A decision regarding the appeal will be conducted within 15 days with a notification to the complainant within 20 days. The decision of the appeal is final.